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Airbus Helicopters provides several levels of technical support and resources to ensure the appropriate response to each query or expectation:
  • Technical representatives
  • Technical experts
  • Technical publications
  • Continuing airworthiness management organization
  • WebHums
  • Technical hotline

  • All technical requests can be placed and tracked online via the eRequests tool on Keycopter.

    Technical Representatives

    Airbus Helicopters has a team of approximately 130 factory-trained technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.
    During the first months of a new rotorcraft’s operation, Airbus Helicopters’ technical representatives assist customer teams to perform:
    • Troubleshooting and fine-tuning of mechanics, avionics, structures, equipment and hydraulics
    • Optional equipment installation
    • On-the-job training
    • Consulting
    • Maintenance

    In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.

    Technical Experts

    Reach out to one of our Technical Experts, located around the globe in our worldwide network of regional hubs.
    Our teams of Technical Experts are specialized in each Airbus Helicopters product and platform. In case your Technical Representative is not available or unknown, our Technical Experts are available to assist you in any technical need and query.
    Contact a Technical Expert

    Technical Publications

    Airbus Helicopters provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.
    The primary publications provided are airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalog).These publications cover standard and customized helicopter installations as well as optional equipment.

    Technical publications are provided in several formats: paper, PDF, locally installed software, and web-based content – which includes advanced functions such as hyperlinks, search engines and the possibility to customize documentation.
    All of Airbus Helicopters’ technical publications are available on Keycopter via eTechpub and its new interactive viewer. This tool ensures that customers’ technical documentation always is up to date, downloadable and accessible – with 3D illustrations included for some complex tasks.

    T.I.P.I. Portal (Technical Information Publication on Internet)

    Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.

    All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).

    Register for this service at T.I.P.I, or send an e-mail to tipi.assistance@airbus.com.

    The T.I.P.I. app also is available for download on iTunes and Google Play.
    T.I.P.I

    Continuing Airworthiness Management

    Airbus Helicopters’ Continuing Airworthiness Management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.
    Through this offering, Airbus Helicopters monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct its focus on operations. Among the key benefits of these services are increased fleet availability, optimized maintenance operations and secured aircraft value.

    The CAM services are developed under worldwide aeronautics safety standards and are accessible to any aircraft and all customers – be they civil or military operators, or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.

    This offering can be tailored to meet customer requirements, including the following:
  • Consulting and training covering specific organization, process and technical assessments (up to helicopter airworthiness review), with final recommendations and training/on-the-job-training program solutions;

  • Continuing Airworthiness Management and support with full delegation or partial CAMs activities;

  • CAM implementation services with a customer maintenance information system offer, integrating referential initialization, data loading and full support on the referential update.

  • WebHums

    Health and Usage Monitoring Systems (HUMS) anticipate maintenance actions and check for potential maintenance issues by running real-time data diagnostics on a helicopter’s main components.
    HUMS analyses enhance the availability, reliability and safety of helicopters.

    Airbus Helicopters’ web-based health and usage monitoring system, WebHUMS, brings together all HUMS-related data on an online platform that is accessible anywhere and anytime by the community.

    The WebHUMS dashboard provides a concise overview of an operator’s HUMs fleet in one quick glance and offers the possibility of comparing one aircraft to the entire fleet.

    With WebHUMS, customers can track their HUMS requests and detection cases online, follow their HUMS rotorcraft configuration, and access advanced services such as advanced anomaly detection and vibration level tools.

    Technical Support Hotline

    Customers requiring immediate technical assistance can reach a technical expert by calling the Airbus Helicopters Customer Service Centers, available 24/7, or by using Keycopter eRequests.
    Keycopter eRequests is an interactive, online communication tool for customers requiring immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be placed and then tracked online via this tool.

    * Free phone call for the following countries:
    Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States.

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