Airbus Helicopters Japan engages customers through a two-day customer symposium
15 September 2017
Airbus Helicopters regularly organises customer symposiums in Japan to update customers in the country on various subjects, ranging from product offering and aftersales services, to new technologies and safety matters.
More than 160 customers from various prefectures convened in Tokyo over two days, as Airbus Helicopters executives shared on the region’s outlook, its priorities for the Japanese market, safety updates, as well as customer satisfaction survey findings and how Airbus will be addressing the operators’ concerns to improve performance and reliability. Airbus also took the opportunity to share technical updates on several helicopter products, including the H120 and the Ecureuil family, H135, Dauphin family, and Super Puma family.
In addition to the technical updates, Airbus invited two international operators – French Gendarmerie and Babcock Mission Critical Services – to share their experiences operating Airbus’ helicopters. Airbus Helicopters Japan team of technical experts also held a mini demonstration on the use of the technical tools such as O.R.I.O.N., WebTEK, CVFDR / MARMS, to improve operational performance.
“The customer symposium is a great platform to exchange ideas and feedback with customers face to face. We will continue to work on improving customer satisfaction levels and enhancing our aftersales support to our customers. We also look forward to contributing more actively to enhance industrial cooperation with the Japanese companies, with the aim of improving technical skills and knowledge for the country’s aviation industry,” said Olivier Tillier, Managing Director of Airbus Helicopters Japan.